Offshore Email Support Services

We have successfully and competently handled email support services for several global giants and our experience ranges from handling simple as well as complex issues.

Proprietor of 3itechnology has worked for Amazon.com’s customer support while working in an Indian Call center (Daksh) before starting his own BPO company.

As a Company, we have provided pre- and post-sales support for many technical products, software and applications. We have a team of programmers who are expert in wordpress development, technical support and order processing.

Our email services are comprehensive and include-

Customer care
Technical support
Order fulfillment
Verification
Complete query resolution
Resolving escalated cases

We also support service level agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

Having your customer’s email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

Offshore email services enable you to balance work between peak and off-peak periods.

As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.